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Business Ops5 min readDerek Cheung

24/7 CRM Assistant That Created Its Own Skill — Autonomously — After Repeated Interactions

After multiple Supabase CRM interactions, Hermes proposed and built a 'Supabase MCP scripts' skill through self-reflection — without being asked to. And it costs less than ChatGPT Plus.

24/7

CRM availability

Self-created

Supabase skill (unprompted)

< ChatGPT Plus

monthly cost

Key Takeaways

  • Hermes's autonomous skill creation — proposing and building reusable procedures without being asked — is the most concrete demonstration of genuine self-improvement.
  • CRM assistants that run 24/7 change the economics of client relationship management for small teams and solo operators.
  • The cost comparison with ChatGPT Plus illustrates that capable, persistent, self-improving agents are now accessible at consumer subscription pricing.

The 24/7 CRM Integration

Hermes integrates with Supabase as a CRM backend, running continuously to handle client record lookups, updates, follow-up scheduling, and relationship tracking. Unlike a human assistant who works fixed hours, the agent is available at any time — including while the operator is asleep.

The Autonomous Skill Creation

The defining moment came after several sessions of Supabase interactions. Without being asked, Hermes proposed creating a 'Supabase MCP scripts' skill — a reusable set of database interaction procedures extracted from the patterns it had observed across multiple sessions.

It then built the skill. Autonomously. Through self-reflection on what it had learned.

less than a single ChatGPT Plus subscription

Why Autonomous Skill Creation Matters

Most AI tools require users to explicitly configure capabilities. Autonomous skill creation inverts this: the agent identifies recurring patterns in its own work and formalises them as reusable procedures without being prompted. This is self-improvement in a concrete, verifiable form — not a marketing claim.

The CRM use case is accessible to any business using Supabase, Airtable, or any database that Hermes can reach via MCP.

Story sourced from the official Nous Research Hermes user-stories page. Original author: Derek Cheung.

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